Terms of Service

These Terms govern the use of Mettle Arena (“the Service”), operated by Parallax Ventures Inc. (“Company,” “we,” “us”), by swim clubs (“Customer,” “you”) and the athletes, parents, and staff associated with them. By using the Service you agree to these Terms; if you don’t agree, your remedy is to stop using it and contact us about offboarding.

• Clubs sign up via a head coach with a verifiable email and a verifiable affiliation with a USA Swimming-registered (or equivalent) club. Mettle reserves the right to verify affiliation before activating an account.
• Coaches issue athlete login PINs from within Mettle. Athletes and parents log in via those PINs; they don’t create accounts themselves.
• Customer is responsible for maintaining the security of head-coach credentials. We will not reset a head-coach password without verifying identity through the club’s registered email.

• Practice attendance, meet entries, broadcasts to athletes and parents, athlete progress tracking, coach analytics, and the related features documented at mettlearena.com.
• Operational support during US business hours via support@mettlearena.com. Critical issues (login outages, data loss) acknowledged within 4 hours.
• Reasonable best efforts to keep the Service available; no formal SLA at our current pricing tier.

You agree not to:

• Use the Service to harass, threaten, or harm any athlete, family member, or staff.
• Misrepresent yourself as another coach, athlete, or parent, or attempt to access data scoped to a different club.
• Reverse-engineer the platform, scrape data through automated means, or attempt to circumvent rate limits or auth boundaries.
• Upload content that infringes copyright, contains malware, or violates applicable law.

Coach broadcasts are governed by additional acceptable-use standards: messages must be reasonably related to club activity, must not contain hate speech or content harmful to minors, and may be reviewed by Mettle staff if reported.

• Mettle is currently in private beta. Beta clubs are invoiced on a per-month basis after a defined trial period; pricing is set in writing per club until the public pricing page launches.
• All payments are processed via Stripe. Card data is stored by Stripe, never by Mettle. Refunds for the unused portion of a paid month are issued on request within 30 days.
• Failure to pay 30 days past due may result in suspension of the club’s access. We will email the head coach at least 14 days before suspension. Data is retained per the privacy policy.

Your data is yours. The Customer owns all athlete, attendance, meet, and roster data created within Mettle. We hold a limited license to process that data on the Customer’s behalf to deliver the Service. The full data-handling policy is in the Privacy Policy.

The Service — its design, code, branding, and documentation — is owned by Parallax Ventures Inc. and protected by copyright, trademark, and other intellectual-property laws. You may not copy, modify, distribute, or create derivative works of the Service without our prior written consent. “Mettle,” “Mettle Arena,” and the associated logos are trademarks of Parallax Ventures Inc.

• By you: The Customer may terminate at any time by emailing support@mettlearena.com. We will produce a complete data export within 14 days and delete the club’s data 90 days after termination.
• By us: We may suspend or terminate for non-payment, material breach of these Terms, or activity that credibly threatens the safety of athletes. We notify the head coach in writing and (except in emergencies) give a 14-day cure period.

The Service is provided “as is.” We don’t warrant that it will be uninterrupted or error-free. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent allowed by law. This doesn’t limit any warranty that can’t be disclaimed by law.

To the extent allowed by law, our aggregate liability for any claim arising from the Service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages. This doesn’t limit liability for gross negligence or willful misconduct.

You agree to indemnify and hold harmless Parallax Ventures Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted in Broward County, Florida, before a single arbitrator. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class-action waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You expressly waive any right to participate in a class-action lawsuit or class-wide arbitration against Parallax Ventures Inc.

Exceptions: Either party may bring claims in small claims court if eligible. This arbitration agreement does not prevent you from filing a complaint with any government agency.

Opt-out: You may opt out of this arbitration provision by sending written notice to legal@mettlearena.com within 30 days of first accepting these Terms. The notice must include your name, your club’s name, and a clear statement that you wish to opt out of arbitration.

For organizational customers that require a formal Data Processing Agreement (DPA), we offer a standard DPA covering the scope and purpose of processing, data-subject categories and data types, sub-processor disclosure and notification obligations, security measures and breach-notification procedures, data return and deletion on termination, and audit rights. To request one, contact legal@mettlearena.com; we provide a signed DPA within 10 business days.

Parallax Ventures Inc. is committed to making Mettle Arena accessible to all users, including those with disabilities. We strive to conform to WCAG 2.1 Level AA. If you encounter accessibility barriers while using the Service, contact support@mettlearena.com with details so we can address them promptly.

When we materially change these Terms, we email the head coach at each club at least 30 days before the change takes effect. The continued use of the Service after the effective date counts as acceptance. If you reject the change, your remedy is to terminate before the effective date.

Questions about these Terms: legal@mettlearena.com.

Parallax Ventures Inc.
Fort Lauderdale, FL